PACT Virtual Care

PACT Virtual Care

PACT's Virtual Physiotherapy Program is the new benchmark for occupational telehealth Physiotherapy in Australia

Appointments

How PACT Virtual Care Works

PACT Virtual Care is revolutionising the landscape of occupational injury management by combining expert-led care with cutting-edge technology. Led by Andrew Ellis, a seasoned physiotherapist with over 12 years of experience, the program stands out as a robust solution for employers looking to reduce workers' compensation premiums and ensure optimal recovery for injured workers. Andrew's background as a Senior Rehabilitation Consultant and Senior WHS and Injury Management Advisor gives him a comprehensive understanding of workplace premiums, lost-time injuries, and the intricacies of managing occupational health cases.

Early Intervention

Premium Reduction

Communication

Expert Knowledge

Comprehensive Collaboration and Communication

Comprehensive Collaboration and Communication

The PACT Virtual Care team works closely with all stakeholders involved in an injured worker's recovery. This includes insurers, brokers, rehabilitation consultants, injury management advisors, return-to-work (RTW) coordinators, treating doctors, and in-person allied health providers. Employers consistently highlight the transparency and seamless communication as standout features of the program. Regular case conferences and detailed reporting ensure that all parties are aligned at every stage of the recovery process, making it easier for employers to manage cases effectively.

We Understand the Health Benefits of Good Work (RACP)

At PACT Virtual Care, we believe in the health benefits of good work, as endorsed by the Royal Australasian College of Physicians (RACP)

1.

Promotes physical and mental health by providing routine and a sense of purpose.

2.

Facilitates social connection and engagement.

3.

Helps maintain financial independence, reducing stress and anxiety.

4.

Encourages physical activity, which supports overall well-being.

Clinical Framework Principles

By focusing on these principles, PACT Virtual Care ensures injured workers can safely and sustainably re-enter the workforce, benefiting both the individual and the employer.



We adhere to the Clinical Framework for the Delivery of Health Services, a nationally endorsed standard that ensures the right care is delivered at the right time.


These principles include:

  1. Measuring and Demonstrating the Effectiveness of Treatment
    By tracking progress with evidence-based metrics, we ensure each intervention contributes to meaningful outcomes, optimizing recovery and return-to-work timelines.
  2. Adopting a Biopsychosocial Approach
    This holistic approach considers physical, psychological, and social factors, addressing barriers to recovery comprehensively rather than focusing solely on the physical injury.
  3. Empowering the Injured Person to Manage Their Injury
    We educate workers on self-management techniques, giving them the tools to actively participate in their recovery. This empowerment reduces dependency and fosters long-term health.
  4. Implementing Goals Focused on Function, Participation, and Return to Work
    Functional goals are at the heart of our care plans, ensuring that workers regain the capacity to perform meaningful work and daily activities.
  5. Basing Treatment on the Best Available Research Evidence
    Our programs leverage the latest research to deliver effective, science-backed interventions.

This adherence to the clinical framework ensures that our care is not only superior to traditional physiotherapy approaches but also consistently aligned with workplace and insurer expectations.

Collaboration with In-Person Physiotherapists

We frequently collaborate with in-person physiotherapists to create tailored recovery plans, including timeframes for recovery and return-to-work milestones. This partnership allows in-person providers to tap into our occupational rehabilitation expertise, ensuring the worker's recovery journey is cohesive and well-coordinated.

Overcoming Geographic and Time Barriers

When in-person physiotherapy is not feasible due to geographic constraints or long local wait times, PACT Virtual Care ensures no worker is left behind. We provide virtual care packs containing essential rehabilitation tools such as:

  • Therabands
  • Massage balls and rollers
  • Massage guns
  • Swiss balls
  • Hand therapy equipment
  • Yoga mats

Workers use these tools to complete their programs virtually, guided by a PACT physiotherapist in live, face-to-face sessions via their phone or laptop. This accessibility ensures recovery can happen anywhere with an internet connection.

Why Employers Choose PACT Virtual Care

Employers trust PACT Virtual Care because:

  • We deliver measurable outcomes that reduce workers' compensation premiums.
  • Our transparent communication simplifies case management.
  • We leverage a nationally endorsed clinical framework to ensure superior care.
  • We empower workers to actively engage in their recovery and self-care.
  • We bridge the gap between virtual and in-person care, offering comprehensive solutions tailored to each worker's needs.

By choosing PACT Virtual Care, employers gain a partner committed to effective injury management, optimal recovery, and sustainable return-to-work outcomes. We make managing occupational rehabilitation easy, efficient, and impactful.

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