Privacy Policy

Privacy Policy for PACT Physio & Rehab

Introduction

PACT Physio & Rehab ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our services, you agree to the collection and use of information in accordance with this policy.

1. Collection of Personal Information

We collect personal information that is necessary for us to provide our allied health services. The types of personal information we may collect include:

• Name
• Contact details (address, phone number, email)
• Date of birth
• Medical history and health information
• Employment details relevant to injury management
• Payment information

2. Methods of Collection

We collect personal information through various means, including:

• Directly from you when you provide it to us
• During consultations and assessments
• Through our website, online forms, and telehealth services
• From third parties such as medical practitioners, insurers, and employers (with your consent)

3. Use of Personal Information

We use your personal information for the following purposes:

• To provide and manage our allied health services
• To communicate with you regarding your treatment and our services
• To manage and administer our business operations
• To comply with legal and regulatory requirements
• To improve our services and conduct research (with de-identified data)

4. Disclosure of Personal Information

We may disclose your personal information to:

• Our staff and contractors involved in your care
• Medical practitioners and other health service providers
• Insurers and workers' compensation agencies
• Your employer (with your consent)
• Government and regulatory bodies as required by law
• Third-party service providers who assist us in our business operations (e.g., IT support, payment processors)

5. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes implementing physical, technical, and administrative security measures.

6. Access to and Correction of Personal Information

You have the right to access and correct your personal information held by us. If you wish to access or correct your information, please contact us using the details provided below. We will respond to your request within a reasonable timeframe.

7. Use of Cookies and Website Analytics

Our website may use cookies and similar technologies to enhance your user experience. We may also use website analytics tools to gather information about how our website is used. This information is used to improve our website and services.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

9. Contact Us

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at:

PACT Physio & Rehab
1/196 Sylvania Road, Miranda 2226
Email: contact@pacthealth.com.au
Phone: (+61) 2 8330 6776

Contact us any time