PACT Virtual Care · Central Highlands, QLD

Telehealth physiotherapy for Emerald

Hurt at work or in a car accident around Emerald? Getting to a physiotherapist can mean a long drive. We bring one to your screen, and arrange an in person mobile visit where we can. Physiotherapy is thin for the catchment this coal and cotton hub serves, so access is a known gap.

Telehealth across Queensland Mobile where available No gap on approved claims
Andrew Ellis, Principal Physiotherapist | PACT Virtual Care
Care by video
Guided by your PACT physiotherapist
  • Assessment and a clear plan on the first call
  • Guided exercise and progress reviews
  • Reporting straight to your case manager
  • Secure video, no apps to install
Book online
Or request a call back below
QueenslandWork injury & CTP
Same day reportsEvery compensable case
Mobile where availableTelehealth everywhere else
AHPRA registeredSIRA approved physiotherapist
Care that reaches the Central Highlands

Physiotherapy for Emerald, without the drive

Emerald sits in the Central Highlands, classified as remote, and the work here is built around coal mining and cotton growing. Those are jobs that put real load through backs, shoulders, knees and hands. Physiotherapy is thin for the catchment this coal and cotton hub serves, so access is a known gap, which is exactly the gap PACT Virtual Care was built to close.

We give you the same thorough assessment, hands off treatment guidance and recovery plan, delivered by secure video so distance is no longer the thing that stops you getting care.

  • Common work and motor injuries we help with: backs, necks, shoulders, knees, sprains and strains
  • Workers compensation and CTP billed to the insurer on approved claims
  • Same day clinical reports that keep your claim moving
  • In person mobile physiotherapy arranged where a local clinician is available
Andrew Ellis, Principal Physiotherapist | PACT Virtual Care
Andrew Ellis
Founder & Principal Physiotherapist
  • AHPRA registered physiotherapist
  • SIRA approved physiotherapist
  • Senior Rehabilitation Consultant & WHS Advisor
  • Same day reporting for every compensable case
The same standard of care we give in the clinic, delivered to your screen in Emerald.
How it works

Three simple steps

1

Request a call back

Fill in the short form or call us. We confirm your details and your cover, and book you in, often the same week.

2

Meet by video

A full assessment, working diagnosis and guided treatment over a secure video call. No apps to install.

3

Get your plan

You leave with a clear program, and your case manager gets prompt reporting so your claim keeps moving.

Telehealth now, mobile where we can

Two ways we reach you in Emerald

You do not have to wait for an appointment that is hours away. PACT Virtual Care starts your physiotherapy by secure video, so your recovery begins from day one wherever you are.

  • Telehealth available now, right across Australia
  • A real assessment and a plan on the first call, not a quick phone chat
  • Guided exercise you can do at home or at work
  • Same day reporting to your insurer or case manager
Andrew Ellis, Principal Physiotherapist | PACT Virtual Care
Mobile where available
In person visits, arranged for you
  • We are building a network of mobile physiotherapists
  • Where one is available near Emerald, we arrange an in person home or workplace visit
  • Where one is not available yet, telehealth keeps you moving in the meantime
  • You do not chase anyone, we arrange it for you
Tell us where you are. We will sort out how you are seen.
Local to Emerald

Physiotherapy that understands how Emerald works

Emerald runs on long days and long drives. Crews from Kestrel at Crinum, about 51 km northeast, and the Ensham mine roughly 40 km east drive out from town for every shift, while farm crews on the irrigation country below Fairbairn Dam and pickers at the 2PH citrus packing sheds on Selma Road work to the season, not the clock. Rockhampton is around 270 km east along the Capricorn Highway, so an appointment out of town can swallow a full day. PACT Virtual Care brings physiotherapy to you by video, booked around rosters and harvest, with in person mobile visits arranged where available.

What is covered

Workers comp and CTP in Queensland

In Queensland we treat WorkCover Queensland work injury claims and CTP motor accident claims by video. Telehealth needs the insurer's prior approval, which we arrange for you. On an accepted claim there is nothing for you to pay.

WorkCover QueenslandMAIC CTPSuncorpAllianzQBE

We always confirm your cover and any approvals with your insurer before we start, so you know where you stand.

Request a physiotherapist

Get support in Emerald, Queensland

Cannot get to a physiotherapist near you? Fill this in and we will call you back. We start care by telehealth, and arrange an in person mobile physiotherapist where one is available in your area. On an accepted workers compensation or CTP claim there is nothing for you to pay.

What kind of injury

We will be in touch within one business day. Your details are used only to arrange your care.

Nearby areas

We also cover around Emerald

Telehealth physiotherapy for work and motor injury, right across the Central Highlands and beyond.

Frequently asked questions

Good to know before you book

Can I get physiotherapy in Emerald if there is none nearby?
Yes. PACT Virtual Care delivers physiotherapy to Emerald by secure video, so you can start straight away without travelling. Where a mobile physiotherapist is available near you, we can also arrange an in person home or workplace visit.
Does telehealth physiotherapy actually work for a work or car injury?
Yes. For most work and motor injuries, a guided video assessment lets us diagnose, treat and progress your recovery, with exercise and education tailored to you. We will tell you honestly if you need to be seen in person, and arrange that where we can.
Who pays for it in Queensland?
In Queensland we treat WorkCover Queensland work injury claims and CTP motor accident claims by video. Telehealth needs the insurer's prior approval, which we arrange for you. On an accepted claim there is nothing for you to pay.
What do I need for the video call?
A phone, tablet or computer with a camera, and a bit of space to move. We send a secure link, with no apps to install.
How quickly can I be seen?
Usually within the same week, and often sooner. Fill in the form or call us and we will be in touch within one business day.
Can my employer or case manager refer me?
Yes. We take early intervention referrals from employers, insurers and case managers, and can start care quickly to keep recovery on track.
How does telehealth physio work around a mine roster at Kestrel or Ensham?
It works around the roster, not against it. Video appointments are scheduled around your swing, so you can be seen on days off in Emerald instead of spending a rest day on the road. On an accepted WorkCover Queensland claim, treatment is billed direct to the insurer with nothing for you to pay, and we handle session approvals for you. Where available, an in person mobile visit can be arranged alongside the video care.

Get a physiotherapist for Emerald

Tell us where you are and what has happened. We will call you back, get you started on telehealth, and arrange a mobile physiotherapist where one is available.