Telehealth physiotherapy for the workers your local physios cannot reach
Local physios two hours away or booked out for two weeks? Refer the worker to PACT Virtual Care. We confirm the cover, run the first consultation by secure video, usually within the week, and send you the note the same day.
- Owner led care by an experienced physiotherapist
- A clinical voice your insurer can rely on
- Reporting that keeps the claim moving
- Secure video, no apps to install
Two hours away, or booked out for two weeks
If you manage claims outside the cities you know the pattern. The certificate says physiotherapy, the nearest clinic is a long drive away or has a waiting list, and the worker sits at home while the claim ages. PACT Virtual Care exists for exactly that file. We take the referral, confirm the cover with the insurer and run the first consultation by secure video, usually within the week, wherever the worker is.
- First video consultation usually within the week, from home or the workplace
- A full assessment, working diagnosis and recovery plan on the first call
- Treatment requests and approvals prepared and submitted from our side
- Same day consultation notes, and progress reports on schedule
- Capacity and suitable duties advice written for the certificate and the return to work plan
- In person mobile physiotherapy arranged where a local clinician is available
Your worker is treated by a physiotherapist who has done your job: a decade as a Senior Rehabilitation Consultant with national providers and as a Senior Workplace Health and Safety and Injury Management Advisor for large Australian organisations, on top of 16 years treating injured workers.
- Knows what the file needs from the treating physiotherapist, and when
- Recover at work woven through every consultation
- AHPRA registered, SIRA approved
Three ways to send a worker
Email the referral
Send the worker's name, phone number, location, claim number and insurer, plus the certificate of capacity and any approval already in place, to [email protected].
Call us
Call (02) 8105 6506 and give us the basics. We take the rest from there and call you back within one business day.
Use the form below
Put the worker's details in the form and your own name and email in the case manager field, so you get the same day note.
We confirm the cover and any approvals with the insurer before the first consultation, and we tell you straight away if a worker needs to be seen in person.
Online physiotherapy, state by state
Physiotherapy registration is national, so what decides your cover is the scheme and the insurer, not where the physiotherapist sits. Here is where we can treat a work injury today, and how the billing works in each state.
New South Wales
Queensland
South Australia
Tasmania
Victoria
Northern Territory
Western Australia
Federal workers are covered by Comcare anywhere in Australia. We confirm your cover and any approvals with your insurer before we start.
Get support in your area
Cannot get to a physiotherapist near you? Fill this in and we will call you back. We start care by telehealth, and arrange an in person mobile physiotherapist where one is available in your area. On an accepted workers compensation or CTP claim there is nothing for you to pay.
Good to know before you book
How quickly can you see a worker?
What do you need from me to start?
Which schemes do you treat?
What reporting will I get?
What if the worker needs hands on treatment?
Is online physiotherapy the same as telehealth?
Telehealth physiotherapy for the workers your local physios cannot reach
Tell us where you are and what has happened. We will call you back, get you started on telehealth, and arrange a mobile physiotherapist where one is available.