Is this a RADAR claim, and which one?
Two questions decide it: which arm, and which tier. You can always start with a Pulse and upgrade mid claim by paying the difference. Here is the fastest way to read a claim.
Is this a RADAR claim?
RADAR is built for complex, chronic, work related claims that are not progressing as hoped. Consider a RADAR review when any of these are true.
- The claim is not progressing as expected
- An early or borderline flag you want to read objectively
- Recovery has slowed or plateaued on the measures
- Capacity has plateaued
- There are multiple, multifactorial factors in play
- There is both a physical and a psychological component
If you are not sure, that is exactly what a Pulse is for: a fast, objective read of where the claim actually sits, with a Clinical Course Decision and a recommendation.
Choose the arm
The arm follows the lead treating provider and the nature of the injury. Same engine, same tiers, same prices on both.
Physical
- The treating physiotherapist leads, and RADAR assists them
- Measures progress toward pre injury duties against sessions delivered, so clinicians see what works
- Active exercise over passive treatment, the progression to Exercise Physiology that research backs
- Cognitive Coaching when the measures show yellow flags below the psychology threshold
Psychological
- The treating psychologist leads the care and is never replaced
- Measures recovery progress against sessions delivered, so clinicians see what works
- Unlike most psychological programs, physical exercise is central, proven to drive recovery
- Cognitive Coaching is a physical arm tool only
Behavioural barriers on the physical arm
Behavioural barriers that sit below the psychology threshold are supported on the physical arm by Cognitive Coaching, a physiotherapist or exercise physiologist with extra RADAR training, not a psychologist, from Vector onward. Severe distress or any safety flag routes straight to psychology.
Choose the tier
Match the tier to where the claim actually is. Each tier includes everything in the one before it.
Use when a flag has been identified early and you want a fast, clear, objective read before the claim becomes complex.
See Pulse →Use when the claim would benefit from active support, with the treating team aligned through a case conference, and Cognitive Coaching where the measures show it is needed.
See Vector →Use when the claim is complex and multifactorial, and needs sustained support, regular case conferences and the full pathway to recovery.
See Summit →The decision in two questions
Safety always comes first
Any safety finding overrides the pathway and escalates straight away. Severe distress or any safety flag routes the worker straight to psychology, whatever tier or arm the claim started in.
Compare what each tier includes
| Included | Pulse | Vector | Summit |
|---|---|---|---|
| Telehealth review and Trajectory Audit Report | Included | Included | Included |
| GP letter and Clinical Course Decision | Included | Included | Included |
| Recommendation to the employer and insurer | Included | Included | Included |
| Telehealth sessions | Initial review | Four over six weeks | Four to eight further, plus Vector |
| Interim objective measures | Not in this tier | Included | Included |
| Cognitive Coaching (physical arm, measure gated) | Not in this tier | Included | Included |
| Independent Clinical Review (case conference with the treating provider) | Not in this tier | One | Up to three, about monthly |
| Exercise Physiology transition and handover | Not in this tier | Introduced | Full transition and handover |
| Closing review, discharge or onward plan | Not in this tier | Not in this tier | Included |
| Price per worker | $2,295 | $4,195 | $6,995 |
RADAR confirms the fit at intake
You do not have to get the tier exactly right before you refer. RADAR confirms the right arm and tier at intake, with GP sign off. Tiers are chosen per case, and you can start with a Pulse and upgrade mid claim by paying the difference.
Can I upgrade later?
Yes. Tiers are cumulative, so you can start at Pulse or Vector and upgrade mid claim by paying the difference. You are never locked in to where you started.
What if there is both a physical and a psychological injury?
Both arms run on the same engine, the same tiers and the same prices. RADAR confirms the lead arm at intake, with the treating psychologist leading the psychological care and never being replaced.
What if I am not sure it is a RADAR claim at all?
Start with a Pulse. It gives you a fast, objective read with a Clinical Course Decision and a recommendation, so you can decide with real visibility rather than a guess.
Let's complete what's already been started.
Refer a complex or chronic claim into RADAR and give the team already on it the visibility and direction to see it through to recovery.
Book a RADAR review