Our policies

Clear, plain English policies so you always know where you stand with us. If anything is unclear, just ask.

Policy

At least 24 hours notice please. A $50 fee may apply inside 24 hours, with fairness for genuine illness and emergencies.

Policy

What we collect, why, and how we keep your personal and health information secure.

Policy

Hand hygiene, clean equipment, single use sterile needles, and what we ask when you are unwell.

Policy

How to give feedback or raise a concern. We respond promptly and in confidence, and it never affects your care.