Workers Compensation Physiotherapy in Miranda

Why PACT for a work injury

Most physiotherapists treat the injury. We treat the injury and the claim. Andrew Ellis, our founder and principal physiotherapist, draws on a background as a Senior Rehabilitation Consultant and Workplace Health and Safety Advisor, with extensive experience in occupational rehabilitation and providing injury management advice to insurers and employers. That experience changes how your recovery is run.

It means we understand what your insurer and case manager need to see, how a Certificate of Capacity drives the decisions on your claim, and how to plan a return to work that is safe and durable rather than rushed. Andrew is an AHPRA registered and SIRA approved physiotherapist. He holds a Bachelor of Science (Exercise Science), a Master of Physiotherapy, is completing an Executive MBA, and brings 16 years of experience across the SIRA NSW workers compensation scheme.

He works closely with insurers, case managers and employers, so your treatment sits inside the bigger picture of your claim, not separate from it.

What we do for you

From your first appointment we get moving on both fronts at once: assessing and treating your injury, and managing the parts of your claim that usually cause delay and stress. You focus on recovery, we handle the system around it.

On an accepted claim there is no gap and nothing for you to pay at the time of your appointment. An accepted NSW workers compensation claim also comes with pre approved physiotherapy, so in many cases we can start your treatment without waiting on further approval. We confirm the exact arrangement for your individual claim with your insurer or case manager first.

• Rapid assessment and hands on treatment from day one
• We manage the complexities of your claim so you do not have to
• We communicate directly with your insurer and case manager
• We keep your paperwork, including your Certificate of Capacity, up to speed with your treating doctor
• Same day clinical reports when your insurer needs them
• A staged return to work planned around your real capacity
• No gap and direct insurer billing on accepted claims
• If you need treatment beyond the pre approved sessions, we lodge the Allied Health Treatment Request for you

Pre approved sessions and no gap, explained simply

If you have an accepted NSW workers compensation claim, we can usually start your physiotherapy without waiting for further approval. Where your injury has not been treated by a physiotherapist before and treatment begins within three months of your injury, SIRA allows up to eight sessions before any further approval is needed.

After that, we simply send your insurer an Allied Health Treatment Request setting out your progress and proposed plan, and continue your care once it is approved. We handle that paperwork for you so there is no gap in your treatment. The insurer decides on the request, so we cannot promise the outcome, but we make the case clearly and keep things moving.

Throughout, reasonably necessary treatment is billed directly to your insurer, so there is no gap fee and nothing for you to pay at your appointment. Every claim is a little different. The number of pre approved sessions is not universal and depends on your situation, so we confirm your exact arrangement with your insurer or case manager before we begin.

Working with employers and insurers

If you are an employer, a return to work coordinator or a case manager, you are dealing with someone who has sat on your side of the table. Andrew's background as a Senior Rehabilitation Consultant and WHS Advisor means clear communication, prompt reporting and return to work planning that holds up under scrutiny.

We are responsive, we report on time, and we plan suitable duties around what a worker can actually do. The detail of how we partner with employers sits on its own page.

Schemes we handle

We work across the NSW workers compensation system and beyond. For workers compensation that means icare NSW and its scheme agents EML, Allianz, Gallagher Bassett, QBE and DXC. We also treat workers under WorkCover Queensland and Comcare for federal government employees.

If your injury came from a motor accident rather than work, we handle CTP claims too, including NRMA, QBE, GIO and Allianz. Not sure which scheme you sit under? Get in touch and we will help you work it out.

Telehealth for workers further afield

If you are a worker outside our local area and you need speedy diagnosis and advice, we offer telehealth physiotherapy through PACT Virtual Care, available across Australia. It is a fast way to get assessed, get a plan and get moving while in person care is arranged.

Under workers compensation, telehealth is conditional. SIRA generally requires it to be combined with in person services unless your insurer has pre approved treatment delivered solely by telehealth, to be by videoconference where available, and to be consented to by you, your physiotherapist and your insurer. We assess whether it is clinically appropriate case by case and arrange any approval your insurer requires.